By accessing our website, you, the user, agree to use the terms and conditions set out here by Head in the Clouds Ltd. These terms and conditions may change at our discretion at any time and without prior notice. All orders and purchases made through this site are governed by these terms and conditions. We will endeavour to notify all customers if delivery is delayed however, this is sometimes beyond our control and subsequently, we may not be aware of it.
internet payment terms
Please note that payment by credit card/debit card through the website, can take up to 24 hours to clear. Orders for dispatch and/or collection must have cleared payment before the products can be released.
normal delivery periods
We undertake to despatch an order within a two working day period, after the order is downloaded and credit card information supplied is verified. Where we have to make a special order for a client the delivery period of two working days may not apply. However, the client shall be notified of any delays in obtaining such products. It is important to be aware of the delivery charges that apply which are set out on the website.
Errors completely attributable to Head in the Clouds Ltd shall be corrected within forty-eight hours. If errors however, are attributable to the client, a charge shall apply. The cost of this will depend on the amount of work involved in the correction. This cost shall be advised in return.
There is a twenty-eight day returns policy on non-personalised stationery providing the following are adhered to:
- The goods are received back in perfect re-sale condition at our premises
- The goods are a current design and not a discontinued design or an on-sale product
- That any postage charges involved are paid by the client
All designs and logos displayed on the site are the intellectual property of Heather McKay. The artwork is not to be photocopied or scanned without the permission of Heather McKay. Any samples designs requested by customers are owned and copyright to Heather McKay only. The designs on this site may not be copied, reproduced, posted or republished in any way without the permission of Heather McKay. The republication or use of designs on any other website without prior written consent is prohibited and all rights are reserved. Images of people on this site are used with the permission or in accordance with applicable law. Re-use of them without permission may violate the privacy and publication of those persons.
This website provides other links to other websites. All those sites are independent from Head in the Clouds Ltd and therefore we have no control over and no liability for those websites and their contents with regards to their use. We provide these links for ease of access and each user accesses them at their own risk.
Users may not contribute, post or transmit any unlawful, defamatory or threatening material that could constitute a criminal offence. Head in the Clouds Ltd reserves the right not to publish, or to remove, any content deemed to be inappropriate for any reason whatsoever.
This website is accessed and used at your own risk. Although reasonable efforts have been made to ensure that all details on the website are current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error free, accurate and current at all times. If and when a mistake is noticed we will correct it as soon as possible and will ensure that all efforts are made to notify affected users.
Should you have any further questions about our terms and conditions you can email us at firstname.lastname@example.org.